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# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-doc-2307-base64-image-warnings/6aKJA1oHe2n1CfbM/images/moengage_29f0ac.png?fit=max&auto=format&n=6aKJA1oHe2n1CfbM&q=85&s=f39a122b4e765ae4cc75d353828995c8" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-doc-2307-base64-image-warnings/5Lsul54m7Sqw0afb/images/moengage_ea5a85.png?fit=max&auto=format&n=5Lsul54m7Sqw0afb&q=85&s=263babccab45f2dd1dfe81168523bdd7" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-doc-2307-base64-image-warnings/y08A2pu74vGchb_7/images/moengage_4530b9.png?fit=max&auto=format&n=y08A2pu74vGchb_7&q=85&s=7e0b7d9f6e25b2bf4bf439272267b14a" width="1440" height="160" data-path="images/moengage_4530b9.png" />