> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-doc-2307-base64-image-warnings.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Countdown Timer in OSM Static?

> OSM countdown timer not working? This issue occurs when invalid characters are used during campaign configuration. Learn how to fix it in MoEngage.

## Problem

The countdown timer in the OSM campaign is static and not working properly.

<img alt="421.png" src="https://mintcdn.com/moengage-doc-2307-base64-image-warnings/1wtpAUdDathpLZpj/images/moengage_3710f7.png?fit=max&auto=format&n=1wtpAUdDathpLZpj&q=85&s=a85b4b24c3f2735a75d7c3e319e8d7c3" width="748" height="292" data-path="images/moengage_3710f7.png" />

## Cause

This issue occurs during campaign configuration when an invalid character is used to set the timer countdown.

<img src="https://mintcdn.com/moengage-doc-2307-base64-image-warnings/i-Di9GxFnBphP4Ae/images/moengage_599858.png?fit=max&auto=format&n=i-Di9GxFnBphP4Ae&q=85&s=65b313d4a30fce052e359831fe5e5f49" width="1600" height="1600" data-path="images/moengage_599858.png" />